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why
wooden
wicks

  • cleaner burn
     
  • soothing crackling sound
     
  • up to 35% more fragrance throw
     
  • more sustainable
     
  • more even burn
     

Wooden wicks have so many special features that allow them to upgrade your candle burning experience in every way. Because they differ in nature from traditional cotton wicks, they require slightly different care. These few simple tips and tricks can ensure you get the most out of your Sugar & Salt candle. 

Care

Allow your candle to achieve a full melt pool. This means burning the candle long enough that the melted wax reaches the edges, covering the entire top surface of the candle. This care tip prevents tunneling, which extends the life of your candle. It is especially important to allow this to occur on the first burn, as wax has a memory, and it will become increasingly hard for the melt pool to reach the edges of the candle each burn it does not reach the entire top surface. For best results, allow your candle to burn long enough to achieve a full melt pool on each burn. This could take up to 2 hours for our triple wick 10 oz candles. If you do not have time or wish to keep your candle lit that long, our 3 oz candles will reach a full melt pool much quicker. 

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Keep your wick trimmed to 1/4". If a wick is not at the proper height, it will not allow wax to be drawn up the wick to feed the flame properly. 

 

HOW TO TRIM YOUR WICK:

A pair of wick trimmers are most helpful for trimming your wick, as they not only act as scissors to cut your wick but also catch the debris you are trimming. However, if you do not own a pair of wick trimmers, a pair of nail clippers work well for reaching into the jar and snipping the charred portions of the wick. An even easier method for trimming your wick is simply to  take your fingers and pinch off the black, ashy top part of the wick that needs to be trimmed, which will fall right off. Just make sure to retrieve the cut/broken off contents before burning. Do not attempt to trim your wick while wax or wick is still hot.

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Troubleshooting

My wick(s) won't stay lit.

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DID YOU TRIM YOUR WICK(S) TOO SHORT?

If a wick is trimmed too short, the wick will drown in the wax. This can cause a very low flame, a flame to extinguish, or even a wick not to light at all. If you accidentally trimmed your wick(s) too short but you can get the candle to stay lit for a bit, simply blow out the candle and use a paper towel to soak up some of the melted wax around the wick(s). This should allow the the flame to return to optimal height and remain lit. If you cannot get your wick(s) to stay lit at all, it is a little more difficult to correct but not impossible. You will have to take a spoon or other utensil to scrape some wax off of the top of the candle. Continue until wick(s) will light. You may have to utilize the paper towel method now that the wick(s) will light in order to keep the wick(s) burning and/or achieve adequate flame height. 

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ARE YOUR WICK(S) TOO LONG?

If a wick is too long, it cannot properly draw up wax through capillary action to feed the flame properly. Most commonly this could occur on the first burn when trying to light the candle. If you make multiple attempts to light the wick and it extinguishes, simply trim a small amount of the charred wood off of the top of the wick. This should allow the wick to light and remain lit.

 

IS YOUR CANDLE TUNNELING?

If you continuously did not allow your candle to reach a full melt pool each burn, there may be wax along the sides of the jar and a sunken area where the wick(s) is/are. Although your wick(s) may be trimmed to the proper height before burning, the wax along the sides of the jar can begin to melt during the burn cycle and join the melt pool on the surface of the candle. This can cause the wick(s) to react as if it/they were trimmed too short. Utilize the methods listed above for wicks trimmed too short to remove excess wax and relieve your candle wick(s) from drowning. 

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My flame(s) is/are too big and producing smoke.

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If your flame(s) is/are too big and excess smoke is coming from your candle, your wick is too long and needs to be trimmed. Blow out your candle, allow it to cool, and cut off some of the charred wood on the top of the wick. A wick trimmed to the proper height should produce little to no smoke.

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My candle is tunneling.

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If you continuously did not allow your candle to reach a full melt pool each burn, there may be wax along the sides of the jar and a sunken area where the wicks are. This can result in the life of your candle being diminished and/or the performance of your candle to be affected. If tunneling is occurring and flame level(s) is/are low but still able to remain lit, simply give the candle a long burn to allow the wax on the sides of the jar to melt and join the wax pool on the surface of the candle. If wick(s) is/are extinguishing while burning due to the wick(s) drowning in wax or, if tunneling is severe, due to lack of oxygen flow to the wick(s), utilize the methods listed above for wicks trimmed too short to remove excess wax and relieve your candle wick(s) from drowning and/or provide adequate oxygen flow to the wick(s).

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If you have tried all the tips and tricks listed above and are still experiencing difficulties, please don't hesitate to  contact us .  We would be happy to help you resolve the issue!

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